FAQ

Frequently asked questions

How do I know what size to order?


Please always refer to our size guide! Prior to placing your order make sure you measure your pup's neck to give you the most accurate sizing. If you are ever unsure about what size to go with, we are happy to assist in answering any and all questions!




Do you accept returns?


We stand behind all products that we sell. If you are not 100% satisfied, we want to help! We accept returns of items that are unused, unwashed, and in new condition.
- Returns received within 15 days of original ship date will be refunded in full, minus shipping charges
- Returns received within 16-30 days of original ship date will receive store credit
- We cannot accept returns after 30 days Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label. In these instances, please send us a message through our contact us page, through email (coastalpupco@gmail.com) or on our Instagram DM's (@coastalpupco). We will get back to you ASAP about shipping out a new item!




What is your exchange policy?


We do not offer direct exchanges, however you are able to return any new, unworn item for a refund and place an order for the new item that you would like instead. *Please refer to our return and refund policies for more information in regards to time frames on returns and exchanges.




Why does my product not look exactly like the one pictured on the website?


All products are unique and not all products will have the same placement of patterns. We tend to be very accommodating, if there is a specific section of fabric that you would like to have on your item, please contact us through the contact us page, through our email (coastalpupco@gmail.com) or leave a note at checkout and we will do everything we can to accommodate.




How can I wash my products safely?


It is recommended to spot clean our products to get out any light stains. If machine washing is needed, everything should be washed on a gentle, cool cycle. After washing, you should let your product air dry flat. *Gentle ironing on low heat will help to get rid of any wrinkles if needed!




Where do you ship?


We currently ship to the U.S., Canada, Mexico, and Australia.





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